Kioo Agency - Frequently asked questions

FAQs

We know you may have questions about how our process works, what’s included in our services, and how we ensure your project’s success. Below, you’ll find answers to some of the most common questions we receive.

Frequently Asked Questions

What is a custom website design?

A custom website design means we create a unique design specifically for your business. It’s tailored to reflect your brand, services, and goals.

What is a domain, and why do I need one?

A domain is the web address (like www.yourcompany.com) that people use to find your website. It’s essential because it gives your business a professional presence online and makes your site easily accessible to customers.

Why do I need a professional email address?

A professional email address (like info@yourcompany.com) linked to your domain adds credibility to your business. It also helps ensure secure communication with clients, compared to using free email services.

How long will it take to complete my website?

We aim to complete most websites within two weeks. However, depending on the complexity of the project and your specific needs, it could take up to a month. We’ll keep you updated on progress throughout the entire process.

How do I communicate with your team?

Once we begin your project, we’ll invite you to a private Slack channel, where you can easily communicate with us through chat and video calls. If you’re new to Slack, we’ll guide you through setting it up. Slack provides an efficient way to share updates, ask questions, and stay connected, whether through quick messages or face-to-face video chats.

What is included in hosting?

Hosting refers to the service of storing your website on a server so it can be accessed online. Our hosting package includes reliable and secure hosting, ensuring your site is always online, fast, and performing well.

How many pages are included in the package?

Our package includes the design and development of all the pages needed, such as Home, Services, Portfolio, About Us, and Contact, privacy policy pages etc. We will deliver a complete solution to your needs.

What forms are included?

The package includes typically a “Contact Form” and a “Get a Quote” Form, designed to capture leads and customer inquiries efficiently. We will create other forms if you need them.

What is Google Analytics, and why is it important?

Google Analytics is a tool that helps you track and understand how visitors interact with your website. It provides valuable insights like the number of visitors, what pages they view, and how they found your site. This data helps improve your marketing and site performance.

What is social media integration?

Social media integration means adding links to your social media profiles (like Facebook, Instagram, or LinkedIn) on your website. It encourages visitors to engage with your social platforms and helps drive traffic back to your site.

Why do I need an SSL certificate?

An SSL certificate ensures that data passed between your site and your users is encrypted and secure. It’s crucial for building trust with your visitors and improving your site’s ranking on search engines.

What is SEO, and why is it important?

SEO (Search Engine Optimization) refers to the process of optimizing your website so it ranks higher on search engines like Google. This helps potential customers find your business online more easily and drives traffic to your site.

What is accessibility, and why should my website be accessible?

Accessibility ensures that your website can be used by people of all abilities, including those with disabilities. Having an accessible website not only broadens your audience but also demonstrates your commitment to inclusivity.

What happens after my website is launched?

After launch, we continue to support your site with monthly updates, ensuring it’s secure, up-to-date, and performing at its best. Additionally, ongoing content changes and optimizations as needed are also included. You will continue having access to your private Slack channel.

Is this a one-time payment or a monthly subscription?

Our service is based on a monthly subscription, which includes ongoing support, updates, hosting, and maintenance. This ensures your website stays secure, up-to-date, and optimized long after it’s launched.

Do you offer other digital services?

Yes! In addition to web design and development, we offer exclusive digital services to our clients to ensure their business thrives online. These services range from logo design and email newsletter creation to setting up targeted ad campaigns. Our goal is to provide the tools and support needed to help your business grow and succeed in the digital landscape.

What does the 30-Day Money-Back Guarantee cover?

If you’re not fully satisfied with our services within the first 30 days, you can request a full refund, excluding the cost of the domain.

Can I request changes or additional features after the website is launched?

The package includes continuous support for content changes, updates and additional features after the site goes live, that fall within the scope of the initial development, ensuring your website evolves with your business.

What is the importance of a mobile-optimized website?

A mobile-optimized website ensures that your site looks and functions perfectly on smartphones and tablets. With more people browsing on mobile devices, it’s essential for providing a great user experience and improving search engine rankings.